Shipping policy

We use a combination of Australia Post & StarTrack for all our Australian orders and aim to dispatch them within 1 to 2 business days of the order being placed.

You can expect your order to arrive within 1 to 5 business days after leaving our warehouse. However, this can change due to unforeseen circumstances.

Express Shipping is available and can be expected to arrive within 1-3 days.

All Australian orders over $99 receive free shipping.

Shipping times provided by us can vary depending on shipping location and other external factors. They are estimates only.

For international Orders (other than New Zealand), the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information). Customers are responsible for complying with their country’s customs laws. If a package is refused, unclaimed, or returned due to customs issues, no refunds or reshipments will be issued unless the items are received back in resalable condition.

We make every effort to process all Australian orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.

These details apply to orders delivered in New Zealand. New Zealand orders are packed and sent from our Auckland warehouse.

Standard Shipping: $9.99

Free shipping on orders of $99 or more

Express Shipping: $12.99

All prices, including shipping, are in New Zealand dollars and include GST.

We aim to dispatch orders within 1 to 2 business days of the order being placed, and we make every effort to process orders received by 12pm (New Zealand time) on the same day. Orders placed after 12pm, on weekends or public holidays will be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.

You can expect your order to arrive within 1 to 5 business days after leaving our warehouse. Express Shipping can be expected to arrive within 1 to 3 business days. Delivery times are estimates only and can vary depending on your location and other factors outside our control.

New Zealand orders are sent from within New Zealand, so the information above about international orders, customs and duties does not apply to them.

Questions about a New Zealand order? Email our New Zealand customer care team at nzcustomerservice@optipharm.com.au.